Parsons Corporation Field Service Representative, Senior in Aiea, Hawaii
Minimum Clearance Required to Start:
Top Secret SCI
This position is for a Field Services Representative (FSR) supporting CIDNE, WebTAS, INDURE, and Topic Builder software products use and integration into our customer's operational requirements.
The FSR must be knowledgeable of General Military Intelligence and Operations procedures at the Battalion/Wing level or higher, as well as Content Management and Data Strategy. The FSR trains the customer on the use of our Command and Control tools and Intelligence applications to support client directed reporting processes. These processes help automate data mining, visualization, and inferential reasoning for our customers.
Specific tasks include the development of training materials to educate and train the customer on uses and capabilities of CIDNE, WebTAS, and INDURE. The FSR shall instruct in a broad range of settings, from formal classroom environments to more informal over the shoulder situations. Additionally, the FSR will be responsible for Requirements collection, analysis, and documentation in support of system enhancements.
Bachelor's Degree and 3-9 years of training experience. Eight (8) years of additional experience in Operations at the Battalion level or higher or relevant training and certifications may be substituted for the Bachelor's Degree.
Field Services Representative must be able to:
Analyze, record, and vet customer requirements, data sources, and infrastructure; as well as identify potential conflicts with development using Polaris Alpha products and services
Provide tactical and strategic training and support when necessary on Polaris Alpha installed products and services
Serve as a corporate representative for communicating Polaris Alpha capabilities and service offerings to organizations and associated partners
Serve as a user advocate within the Polaris Alpha development process for current and future methods and product improvement
Illustrate excellent written and oral communication skills
Operates under general to minimal supervision
Must be able to obtain and maintain a Top Secret/SCI Security Clearance
Must be a U.S. citizen
Operations or Intelligence background operations at the Battalion/Wing level or higher
Essential experience using and training web applications
Prior experience training CIDNE and WebTAS in a deployed environment
Prior customer management experience
Knowledge of Share Point and data management
Must be able to obtain, maintain and/or currently possess a security clearance.
Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+. All qualified applicants will receive consideration for employment without regard to an individual’s race, color, religion, national origin, ethnicity, union affiliation, age, sex, sexual orientation, gender identity and expression, pregnancy, employable physical or mental disability, veteran status, genetic information, immigration status, or any other basis protected by all applicable laws.