Job Information
Parsons Corporation IT Service Desk Technician (TS/SCI w/Poly) in Baltimore, Maryland
In a world of possibilities, pursue one with endless opportunities. Imagine Next!
When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.
Job Description:
Do you want to be part of a team that supports USCYBERCOM's internal command IT systems, to include one-of-a-kind cyberspace operations systems? We're looking for someone who is a solid IT Specialist to be a key contributor to that team.
You will:
Interact and assist customers from various parts of USCYBERCOM for all types of IT support needs
Assess, research, and resolve incidents and requests regarding the use of application software products and infrastructure components
Maintain a log all incidents and requests
Provide a positive client support experience
Monitor systems and peripheral equipment, system processing, and error listings
Perform IT administration and functions - user adds, moves and deletes, backup and restore, preventive maintenance, and upgrades
Determine appropriate IT policies, while creating and improving upon system documentation
Requirements:
Minimum two (2) years of experience in Information Technology
Minimum of Bachelor’s Degree in Information Systems, Computer Science, Cybersecurity, Computer Engineering, or related discipline
One of following security certifications (active status): A+ CE, CCNA-Security, Network+ CE, SSCP, Security+ CE, or higher (minimum DOD 8140/DOD 8570 IAT Level I Certification)
Active TS/SCI + Polygraph
Preferred / Desired Skills:
Experience with VTC scheduling / troubleshooting
Tier 1 support experience
Experience with JIRA and Remedy ticketing systems
Experience with Microsoft System Center Configuration Manager (SCCM)
A problem solver who can get in, be given a project, and use engineering skills to determine a solution
Location: Fort Meade/Columbia, MD (Customer Site - CANX)
Minimum Clearance Required to Start:
Top Secret SCI w/Polygraph
This position is part of our Federal Solutions team.
Our Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our diverse, intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what’s next to deliver the solutions our customers need now.
Salary Range:
$70,500.00 - $123,400.00
Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Diversity is ingrained in who we are, how we do business, and is one of our company’s core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ+.
We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!About Us
Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.
Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.
For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.