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Parsons Corporation Computer Support Specialist in Camp Humphreys, South Korea

Parsons is searching for a User Support Specialist to join our team in South Korea. Use your IT skills and outstanding support experience to tackle critical technological issues.

Experience:

Required:

  • Two (2) of the last four (4) years performing Service Desk tasks such as:

  • Providing Level 1 and Level 2 service desk support; to include;

  • Answer and record all incoming calls;

  • Take ownership of problems until full resolution;

  • Determine the functional area of the problem being reported, e.g. hardware, software, telecommunications;

  • Provide solutions as practicable over the telephone;

  • Provide follow-up to the user on the status of the problem until resolution;

  • Verify problem resolution prior to closure;

  • Provide detailed analysis of the problem;

  • Determine if equipment is warranted and arrange appropriate resolution under warranty;

  • Contact the appropriate vendors as needed;

  • Escalate the problem as required.

  • Maintaining a current inventory of all hardware and software on unclassified and classified networks

  • Managing and documenting details of each service outage and/or incident in a Government designated trouble-ticket management system and assign a priority level to each trouble-ticket received. (urgent, high, medium, or low)

  • Understand and adhere to initial response timelines, restoral object timelines, and notification procedures for all priorities

  • Manage user accounts in the Active Directory for customers on unclassified and classified networks for the lifecycle of the user account; to include account creation and modification, reset passwords, unlock accounts, change group membership, edit account

  • Manage user electronic mailboxes in Microsoft Exchange for customers to include creating, provisioning and deleting mailboxes.

  • Provide end-user hardware support including touch-maintenance, configuration, troubleshooting, and security on hardware (i.e., desktops, laptops, printers, scanners, multi-functional devices, and phones).

  • Provide end-user service support including installation, configuration, troubleshooting and security of services (email, file-shares, client software, data connections, and website access).

  • Identify trends in reported problems to detect a broader outage or service degradation including misconfiguration of multiple systems or network issues affecting a designated area.

  • Provide direct assistance to employees in an effort to enhance the productivity of the workforce. including but not limited to helping a user: create and/or modify a SharePoint site; set up a team calendar and share it; format a Word document, make use of Excel Services, use advanced features on spreadsheets or slide shows. The contractor shall also provide ad hoc training to individuals and small groups on COTS features and capabilities, as appropriate.

  • Recommend cost saving technical solutions

  • Prepare various reports including, but not limited to: OPORDs/FRAGOs, memorandums, white papers, information papers, PowerPoint briefings, Smart Books, Continuity Books, Standard Operating procedures, and policy memorandum.

  • General knowledge of Windows Operating systems

  • US Secret Clearance

Desired:

  • Experience maintaining a customer satisfaction goal equal to or greater than 95% of trouble-tickets process per month.

  • Experience supporting Department of Defense Service Desk programs

  • Experience supporting systems on NIPRNet, SIPRNet and CENTRIXS-K

  • Thorough understanding of Army Regulation 25-50

Certifications:

  • DoD 8570.01-M/DoD 8140 Information Assurance Technical (IAT) Level II certification

Education:

  • Bachelor’s Degree in computer science or closely related field.

  • Bachelor’s degree can be waived with four (4) continuous years performing Service Desk tasks.

Must be eligible to obtain and maintain, or currently possess Secret clearance.

Ready for action? We’re looking for the kind of people who see this opportunity and don’t hesitate to act. Parsons is a leader in the world of Technical Services and Engineering. We hire people with a broad set of technical skills who have proven experience tackling some of the greatest challenges. Take your next step and apply today.

Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.

Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBT.

For more about Parsons, visit parsons.com at http://www.parsons.com/ and follow us on Facebook at https://www.facebook.comparsonscorp/ _, Twitter at https://twitter.comparsonscorp/ _, LinkedIn at https://www.linkedin.comcompanyparsons/ , and YouTube at https://www.youtube.comuserparsonscorp/ .

Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.

Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBT.

For more about Parsons, visit parsons.com and follow us on Facebook at https://www.facebook.comparsonscorp/ , Twitter at https://twitter.comparsonscorp/ , LinkedIn at https://www.linkedin.comcompanyparsons/ , and YouTube at https://www.youtube.comuserparsonscorp/ .

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