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Parsons Corporation IT Support Technician, Sr. in Centreville, Virginia

Minimum Clearance Required to Start:

Not Applicable/None

Job Description:

#WEAREPARSONS

We are GROWING! We are HIRING! AND WE WANT YOU!

Ready to put your IT skills to work?

Are you great with people and have willingness to work hard to get the job done?

Parsons extensive experience in this field, combined with your emerging experience in information technology will propel your career and leadership opportunities forward. We are seeing for a versatile IT technician, enthusiastic to work in highly flexible, team-oriented environments that have exceptional communication, analytical and organizational skills.

#weareparsons

What You Will Be Doing With US:

  • As the Sr. IT Support Technician under the mentorship of the IT Manager , you will be responsible, to include, but not limited to:

  • Install, configure, troubleshoot, repair, and test a variety of technology equipment in a multi-vendor environment to include but not limited to computer workstations, emails, and teleconferencing equipment in accordance with the Parsons policies and procedures.

  • Resolve issues quickly and maintain a high level of end-user confidence.

  • Perform software and hardware upgrades & repairs to existing equipment using current processes and provide recommendations for improvements.

  • Train users in accordance with the existing Knowledge Base Articles (KBA) on the proper use of hardware, software, and mobile devices.

  • Monitor Backups and take appropriate corrective action whenever necessary.

  • Monitor end user asset performance and take appropriate proactive corrective action whenever necessary.

  • Identifies potential problems and understands when problems exist without being prompted.

  • Works individually, actively participates on integrated teams.

  • Responsible for investigating various computer hardware and software issues independently and with the assistance of peers, vendors, and manufacturer support.

  • Analyzes root causes and resolves issues.

  • Ability to work after hours or weekends on an as needed basis to provide support which includes the ability to be on-call for emergency support.

What We Need from You:

  • US Citizenship is required

  • Associate Degree with 3+ years of experience.

  • Additional years of relevant experience will be considered in lieu of a degree.

  • 4+ years of experience working with PC Hardware and Software

  • Proficient in current Microsoft technologies including software, operating systems, group policy, etc.

  • Must be customer oriented with the ability to Solve customer problems in a timely manner and informing the customer of problem resolution in a clear manner

  • Experience installing, configuring, and troubleshooting hardware, software, and peripherals.

  • Experience working in a team-oriented, collaborative environment

  • Hands-on experience in troubleshooting Microsoft Office Suite 2016 (Outlook, Visio, Project, etc.) and Microsoft Windows (7, 8.1, 10) with the end users

  • Demonstrated ability to work independently to perform responsibilities effectively and efficiently

  • Demonstrate strong analytical and problem-solving skills

  • Ability to communicate technical concepts to technical and non-technical audiences.

  • Aptitude and enthusiasm for learning and teaching new technologies

  • Ability to establish and maintain productive working relationships with all levels of staff and the customer

  • Collaborative, works as part of a team to successfully achieve common goals

  • Empathetic and Passionate about helping others

  • Actively Listens and can quickly distill provided information and insights

  • Conscientious, organized, and dependable; always meets deadlines and commitments

  • A passion for quality and excellence

These Qualifications Would Be Nice to Have:

  • Experience with Mac products

  • Initiative-Driven, pursuing goals beyond what is required or expected

  • Experience working in agile environment utilizing JIRA

  • Technical Certifications in any one of: MCP, Dell/EMC, CompTIA A+, Network+, Server What You Will be a Part Of:

As the End User Technical SME will be the ambassador of Parsons helping new hires set up their computers. You will also partner in a versatile TEAM who are highly flexible IT technician in an agile, team-oriented environments that have exceptional communication, analytical and organizational skills.

The position may require a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief as required by federal, state, provincial or local mandates or customer requirements.

About Us

Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.

Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.

For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.

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