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Parsons Corporation Member Services Representative II ( MSR II) in Centreville, Virginia

Minimum Clearance Required to Start:

Not Applicable/None

Job Description:

Member Services Representative II

Parsons Federal Credit Union

Job Location: Centreville, Virginia, United States

Organizations win or lose based on customers' experiences. Join a winner!

We aim for more than customers - we want loyal advocates. Moreover, we throw ourselves into achieving that goal by giving people more than they expect to get. We're a driven bunch, but we love doing it, and our customers can tell that we do. We want to tell you more. If you believe that you might be the customer-focused individual we're looking for, contact us.

For over 45 years, Parsons Federal Credit union has built a legacy of outstanding service, stability and operational integrity. We have expanded our footprint, delivering outstanding products and service to members located around the world through innovative technology. We are currently seeking a highly energetic candidate to carry out our core values and mission, 'Uniquely partnering to make life's journey easier'. The ideal candidate will play a vital role in building member relationships and delivering outstanding service by identifying and offering solution-based credit union products and services.

This position will promote and implement Parsons FCU's mission and core values. As an MSR II you will work in tandem with other branch staff to deliver outstanding service to our members by proactively promoting our superior credit union products. In this role the ideal candidate will have the ability to approach, engage, and partner to make our members life journey easier

Qualifications:

  • Minimum 1 year+ banking experience

  • Associate or Bachelor's degree or high school diploma and 1 + years related experience

  • Thorough knowledge of credit union deposit and loan products

  • Excellent written and verbal communication skills

  • Call center experience

  • Knowledge of operational areas usually obtained through experience is preferred to identify sources of information to resolve member questions or concerns

  • Basic knowledge of credit union BSA and regulatory fundamentals

  • Ability to work under minimal direction and exercise sound judgement

  • Ability to multitask

  • Proficiency with related core applications

  • Accuracy and attention to detail

  • Ability to educate members of features and benefits of all credit union products and services

  • US Citizenship required

Organizations win or lose based on customers' experiences. Join a winner!

We aim for more than customers - we want loyal advocates. Moreover, we throw ourselves into achieving that goal by giving people more than they expect. We're a driven bunch, but we love doing it, and our customers can tell that we do. Our diverse staff is empowered to shape their futures and ours in a welcoming environment filled with opportunity. Join us.

Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+. All qualified applicants will receive consideration for employment without regard to an individual’s race, color, religion, national origin, ethnicity, union affiliation, age, sex, sexual orientation, gender identity and expression, pregnancy, employable physical or mental disability, veteran status, genetic information, immigration status, or any other basis protected by all applicable laws.

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