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Parsons Corporation SOC - Operations Manager in Colorado Springs, Colorado

Minimum Clearance Required to Start:

Not Applicable/None

Job Description:

SOC - Operations Manager-Colorado Springs, CO

You express yourself in a way that moves people to connect with your ideas

One of the secrets to your effective management style is empathy. You connect with people, and that allows you to lead by managing in a way that inspires cooperation and learning. You're perceived as being open and straightforward, so important in encouraging a harmonious work environment. What's more, you listen empathetically. Please communicate with us today!

Job Profile:

The Operations Manager is a results-driven security professional focused on leading the support efforts necessary to effectively manage the SOC. The primary function of this role is to run the SUSTAIN Operations team, guiding security professionals based on a wide breadth of experience across PROTECT, DETECT, RESPOND, and SUSTAIN capability areas.

Responsibilities:

  • The Operations Manager works alongside the Network Defense Manager to run the daily activities of the SOC and ensure required technical and administrative support is provided to all four teams.

  • This role contributes expert advice and implementation guidance of strategic initiatives.

  • Working in a fast-paced and threat-based environment, the Operations Manager coordinates across SOC teams and facilitates communication with vendors and partner organizations such as IT and DevOps.

  • The Operations Manager facilitates administrative needs such as documentation review/edit/publishing, reporting, threat briefings, gap analysis and technical trade studies.

  • Through the capturing and analysis of security metrics, this role provides critical input and recommendations regarding staffing requirements, resource allocation, technology planning, maturity initiatives, et cetera.

  • This position coordinates, monitors and tracks personnel training and certification, conference attendance, and other people-focused investments. Establishes and maintains critical SOC process and plans.

  • Meets regularly with leadership, analysts and engineers to capture requirements and develop solutions to meet the need.

  • Deeply engaged on all on-going cases, tracking them from cradle to grave to ensure they proceed according to the established workflow, follow-on actions are addressed, and recommendations are made to prevent future issues.

  • Additionally, the Operations Manager will build strong relationships with vendor partners to ensure desired service is maintained, POCs are coordinated, and feedback mechanisms are established and monitored.

  • The Operations Manager often serves as the public representative for the SOC in multi-departmental meetings, advocating for SOC initiatives and personnel.

Qualifications

  • A Bachelor's Degree in Information Technology/Information Technology Management, computer security, or computer science

  • At least 2 years' direct leadership experience in a Security Operations Center or Computer Emergency Response Team (CERT) environment

  • Fundamental understanding of networking and security concepts, including defensive techniques/methodologies

  • Familiarity with defensive technologies such as SIEM, next-gen firewalls, IDS/IPS, endpoint security and machine learning tools

  • Familiarity with day-to-day workflow and general operations of a SOC environment

  • Experience handling a variety of personnel needs including timecards, access and software approvals, and change management requests

  • Experience with an Incident Response/case management system

  • Ability to manage a training program including tracking metrics, budgets, certifications, training opportunities, etc.

  • Familiarity with CMMI, CMMC, or similar maturity model

  • Ability to author/review/edit critical SOC documentation such as reports, plans, playbooks and procedures

  • Ability to translate complex security issues into language that is meaningful for non-security audiences

  • Experience creating and delivering professional presentations for different audiences up to and including executive leadership

  • Ability to coordinate SOC training activities such as cyber ranges, external penetration tests, and tabletop exercises

  • Experience evaluating suitable candidates for SOC roles, conducting phone and in-person interviews, coordination with talent management, and other hiring tasks as needed

  • Ability to coordinate and collaborate both within the SECOPS team and with external organizations including IT, partner security organizations and Law Enforcement

  • Experience with purchasing/procurement process including vendor coordination and negotiation

  • Ability to create and manage personnel schedules and shifts

  • Security+ required; Certified Ethical Hacker (CEH), Certified Information Security Manager (CISM) and/or Certified Information System Security Professional (CISSP) desirable

  • Experience gathering metrics and utilizing data-analysis of the data to help inform decision-making

  • Must be a US citizen and have or be able to obtain a government security clearance

We foster great, team-spirited collaborations

We're truly a community that's open for everyone to participate in making an impact. If you manage with insight and ideas, you'll feel at home here. As a team-based culture, we look for leaders who can inspire their work group to work well together, respect differing opinions, listen actively, and be expressive with their own ideas. We welcome diversity and look forward to including people of all backgrounds into our stimulating collaborative process for personal and professional growth.

Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+. All qualified applicants will receive consideration for employment without regard to an individual’s race, color, religion, national origin, ethnicity, union affiliation, age, sex, sexual orientation, gender identity and expression, pregnancy, employable physical or mental disability, veteran status, genetic information, immigration status, or any other basis protected by all applicable laws.

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