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Parsons Corporation Help Desk Technician in Columbia, Maryland

Help Desk Technician


Columbia, Maryland, United States

Requisition #:


Post Date:

Help Desk Technician

You are a good read of people and know how to build an inspired team

You work most successfully when you surround yourself with people who you have identified and qualified as great employees. You know how to build and manage teams. You know how to put people together who will offer diversity in their person and work in order to have the highest performing team possible. And you realize that your role is ongoing as a mentor and manager. Our organization highly values the talent to identify, attract and hire talent and our organization will be receptive to your introductions and recommendations.

Parsons experience in this highly demanding field will propel your career as you work alongside seasoned network ninjas. Opportunity to advance quickly with top performance will ensure you’re always being challenged and moving forward.

In this role you will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email messages for customers seekinghelp. Install, modify, and repair computer hardware and software.


  • Assist with the design, implementation, andmaintenance of enterprise networks

  • Network device configuration automation usingAnsible

  • Configure Juniper, VMWare, and Palo Altodevices and services


·Responsible for triaging and providing technical support to end for regarding hardware and software issues within defined SLAs

·Ticket queue management and escalation

·Responsible for creation, modification, and suspension of AD accounts

·Responsible for endpoint inventory, imaging, deployment, software maintenance, and reclamation

·Responsible for endpoint network patching to switching layer

·Responsible for the creation of “projects” within the information system.

·Proof of U.S. citizenship or permanent residency is required due to government or federal requirement.

·U.S. citizens ONLY due to government or federal requirement.

·Applicants selected for employment will be subject to a federal background investigation and must meet additional eligibility requirements for access to classified information or materials.

·Secret clearance required.

If you have something to say, our company has an open-door policy

You feel comfortable approaching Senior Management when you have something that you feel is important to say. You understand that there is a certain way in how you handle the meeting and the way that you verbalize your thoughts. The adage, "it's not so much what you say, but how you say it", rings true for you. Our organization encourages our employees to reach out to others, regardless of seniority, and share ideas and opinions. Our organization operates more smoothly when our employees have constructive feedback.

Parsons has been a leader, innovator, and change agent for 75 years. Over this period, our industry has undergone continual change and we have been, and continue to be, proactive in taking advantage of the opportunities presented by change. The pace of adaptation of transformational technologies such as artificial intelligence, cloud computing, robotics, and big data analytics in our markets offers Parsons exciting opportunities to solve complex challenges for our customers in new and different ways.

Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.

Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBT.

For more about Parsons, visit and follow us on Facebook , Twitter , LinkedIn , and .

Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBT

Parsons is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to an individual's race, color, religion, national origin, ethnicity, union affiliation, age, sex, sexual orientation, gender identity and expression, pregnancy, employable physical or mental disability, veteran status, genetic information, immigration status, or any other basis protected by applicable laws.