Job Information
Parsons Corporation IT Service Desk Support in Fort George G Meade, Maryland
Minimum Clearance Required to Start:
Top Secret SCI w/Polygraph
Job Description:
Ready to put your skills to work supporting USCYBERCOM as a IT Service Desk Support Specialist? This is the role for you if you're great with people and have a willingness to get the job done and pursue a career path in cyber. Parsons is seeking a candidate with a desire to enhance the fabric of our community and support the warfighter. The successful candidate will have a solid trouble-shooting background and can interact with the customer for all types of IT support needs. Come make a difference with Parsons and continue to grow your career with us!
Essential Duties/Responsibilities:
• Performs Tier I/II IT Administration functions performing, user adds, moves and deletes, backup and restore, preventive maintenance, and upgrades.
• Provides initial assessment, research, and resolution of basic incidents and requests regarding the use of application software products and infrastructure components.
• Addresses and resolves basic incidents and requests and logs all incidents and requests.
• Creates a positive client support experience and builds relationships through deep problem understanding, ensuring timely resolution.
• Monitors systems and peripheral equipment, system processing, and error listings to maintain control of hardware and software malfunctions.
• Creates/enhances the Standard Operating Procedures (SOPs) for the execution of the tasks above.
• Manages the USCYBERCOM IT Help/Service Desk.
Required Qualifications:
• Minimum five (5) years of experience in IT support.
• Minimum of Bachelor’s Degree in Information Systems, Computer Science, Cybersecurity, Computer Engineering, or related discipline; add'l experience may be considered in lieu of degree.
• One of following security certifications (active status): CCNA-Security, CySA+, GICSP, GSEC, Security+, or SSCP (DoD 8570/8140 IAT level II certification).
• Active TS/SCI w/ poly.
Desired Qualifications :
• A problem solver.
• Willing to gain diverse IT skills, including Linux, networking (CCNA would be awesome), and more.
• Customer Focused.
• VTC scheduling / troubleshooting experience.
• Tier 1 support experience.
• Experience with JIRA and Remedy.
• Experience with Microsoft System Center Configuration Manager (SCCM).
Location : Fort Meade, MD
No Shift-Work
No Travel Required
Must be able to obtain, maintain and/or currently possess a security clearance.
The position may require a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief as required by federal, state, provincial or local mandates or customer requirements.
About Us
Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.
Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.
For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.