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Parsons Corporation IT Service Desk Support in Fort George G Meade, Maryland

Minimum Clearance Required to Start:

Top Secret SCI w/Polygraph

Job Description:

Ready to put your skills to work supporting USCYBERCOM as a IT Service Desk Support Specialist? This is the role for you if you're great with people and have a willingness to get the job done. Parsons is seeking a candidate with a desire to enhance the fabric of our community and support the warfighter. The successful candidate will have a solid trouble-shooting background and can interact with the customer for all types of IT support needs. Come make a difference with Parsons and continue to grow your career with us!

Essential Duties/Responsibilities:

  • Performs entry-level IT administration and functions such as, user adds, moves and deletes, backup and restore, preventive maintenance, and upgrades

  • Provides initial assessment, research, and resolution of basic incidents and requests regarding the use of application software products and infrastructure components

  • Addresses and resolves basic incidents and requests and logs all incidents and requests

  • Creates a positive client support experience and builds relationships through deep problem understanding, ensuring timely resolution

  • Monitors systems and peripheral equipment, system processing, and error listings to maintain control of hardware and software malfunctions

  • Creates/enhances the Standard Operating Procedures (SOPs) for the execution of the tasks above

  • Manages the USCYBERCOM IT Help/Service Desk

Required Qualifications:

  • Minimum five (5) years of experience as an IT Specialist

  • Minimum of Bachelor's Degree in Information Systems, Computer Science, Cybersecurity, Computer Engineering, or related discipline; add'l experience may be considered in lieu of degree

  • One of following security certifications (active status): CCNA-Security, CySA+, GICSP, GSEC, Security+, or SSCP (DoD 8570/8140 IAT level II certification)

  • Active TS/SCI w/ poly

Desired Qualifications :

  • A problem solver who, can get in, be given a project, and use an engineering implementation plan and make it work from cradle to grave

  • Has or is willing to gain some more diverse IT skills, including Linux, networking (CCNA would be awesome), and more

  • Customer Focused

  • VTC scheduling / troubleshooting experience

  • Tier 1 support experience

  • Experience with JIRA and Remedy

  • Experience with Microsoft System Center Configuration Manager (SCCM)

Location: Fort Meade (Ops 1/Old Hq Bldg)

No Shift-Work

No Travel Required

Must be able to obtain, maintain and/or currently possess a security clearance.

The position may require a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief as required by federal, state, provincial or local mandates or customer requirements.

Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+. All qualified applicants will receive consideration for employment without regard to an individual’s race, color, religion, national origin, ethnicity, union affiliation, age, sex, sexual orientation, gender identity and expression, pregnancy, employable physical or mental disability, veteran status, genetic information, immigration status, or any other basis protected by all applicable laws.

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