Parsons Corporation IS / IT Service Desk Technician (ITS I) in Fort Meade, Maryland
IS / IT Service Desk Technician (ITS I)
Fort Meade, Maryland, United States
Do you have an interest in the information security field? If you want to learn from and grow with a team of talented security engineers while working for a company that is making a difference in the world, Parsons has an opportunity for you! We are currently seeking an informationtechnology specialist to help us deliver best-in-class services to our federal government clients.
As an IT Specialist, you will be serving on a team that supports USCYBERCOM IT Help/Service Desk.We're looking for someone who has solid trouble-shooting skills and can interact with the customer for all types of IT support needs.
Daily duties include:
Performs entry-level IT administration and functions such as, user adds, moves and deletes, backup and restore, preventive maintenance, and upgrades
Provides initial assessment, research, and resolution of basic incidents and requests regarding the use of application software products and infrastructure components
Addresses and resolves basic incidents and requests and logs all incidents and requests
Creates a positive client support experience and builds relationships through deep problem understanding, ensuring timely resolution
Monitors systems and peripheral equipment, system processing, and error listings to maintain control of hardware and software malfunctions
Additional skills that would help with position success:
A problem solver who, can get in, be given a project, and use an engineering implementation plan and make it work from cradle to grave
Has or is willing to gain some more diverse IT skills, including Linux, networking (CCNA would be awesome), and more
Two+ years of experience as an IT Specialist
Minimum of Bachelor’s Degree in Information Systems, Computer Science, Cybersecurity, Computer Engineering (or related discipline); additional experience in lieu of degree is acceptable
Minimum DOD 8140/DOD 8570 IAT Level I Certification (A+CE, CCNA-Sec, Net+CE, SSCP)
Strong attention to detail and organizational skills; excellent communications skills
AN ACTIVE TOP SECRET + POLY REQUIRED
VTC scheduling / troubleshooting experience
Tier 1 support experience
Experience with JIRA and Remedy
Experience with Microsoft System Center Configuration Manager (SCCM)
Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.
Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBT.
For more about Parsons, visit parsons.com and follow us on Facebook , Twitter , LinkedIn , and .
Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBT
Parsons is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to an individual's race, color, religion, national origin, ethnicity, union affiliation, age, sex, sexual orientation, gender identity and expression, pregnancy, employable physical or mental disability, veteran status, genetic information, immigration status, or any other basis protected by applicable laws.