Parsons Corporation IS / IT Service Desk Technician (Senior - ITS III) in Fort Meade, Maryland

IS / IT Service Desk Technician (Senior - ITS III)

Location:

Fort Meade, Maryland, United States

Requisition #:

54531

Post Date:

Do you enjoy being an IT expert that can help solve problems? Do you want to work with the military on a daily basis in cyberspace operations? If so, Parsons has an opening for an IT Help Desk Technician in the Fort Meade, MD area. These are critical times in the world of cyber security and Parsons need your help to make the world a safer and more secure place—one computer at a time.

As a senior IT Specialist, you will be leading a team that supports USCYBERCOM IT Help/Service Desk. We're looking for someone who has solid trouble-shooting skills and can interact with the customer for all types of IT support needs.

Daily duties include:

  • Performs entry-level IT administration and functions such as, user adds, moves and deletes, backup and restore, preventive maintenance, and upgrades

  • Provides initial assessment, research, and resolution of basic incidents and requests regarding the use of application software products and infrastructure components

  • Addresses and resolves basic incidents and requests and logs all incidents and requests

  • Creates a positive client support experience and builds relationships through deep problem understanding, ensuring timely resolution

  • Monitors systems and peripheral equipment, system processing, and error listings to maintain control of hardware and software malfunctions

  • Creates/enhances the Standard Operating Procedures (SOPs) for the execution of the tasks above

  • Manages the USCYBERCOM IT Help/Service Desk

Additional skills that would help with position success:

  • A problem solver who, can get in, be given a project, and use an engineering implementation plan and make it work from cradle to grave

  • Has or is willing to gain some more diverse IT skills, including Linux, networking (CCNA would be awesome), and more

  • Customer Focused

VTC scheduling / troubleshooting experience

Tier 1 support experience

Experience with JIRA and Remedy

Experience with Microsoft System Center Configuration Manager (SCCM)

Qualifications:

  • Ten+ years of experience as an IT Specialist

  • Minimum of Bachelor’s Degree in Information Systems, Computer Science, Cybersecurity, Computer Engineering, or related discipline

  • Minimum DOD 8140/DOD 8570 IAT Level II Certification (CCNA-Security, GICSP, GSEC, Security+, SSCP)

  • Strong attention to detail and organizational skills. Excellent communications skills

AN ACTIVE TOP SECRET CLEARANCE + POLY

Preferred:

  • VTC scheduling / troubleshooting experience

  • Tier 1 support experience

  • Experience with JIRA and Remedy

  • Experience with Microsoft System Center Configuration Manager (SCCM)

Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.

Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBT.

For more about Parsons, visit parsons.com and follow us on Facebook , Twitter , LinkedIn , and .

Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBT

Parsons is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to an individual's race, color, religion, national origin, ethnicity, union affiliation, age, sex, sexual orientation, gender identity and expression, pregnancy, employable physical or mental disability, veteran status, genetic information, immigration status, or any other basis protected by applicable laws.