Parsons Corporation Call Center Lead - TOC in North York, Ontario
Ready to put your skills to work on Technical or Engineering projects? Are you great with people and have willingness to work hard to get the job done? Parsons is seeking a candidate with a desire to enhance the fabric of our community.
Acts in a lead capacity and provides guidance to Call Center Assistants in responding to both routine and non-routine telephone inquiries about the company and/or its services. Incumbent follows established procedures and bases his/her responses on information provided in standard company reference documents. May confer with Unit Supervisor regarding unusual non-routine inquiries.
Responds to both routine and non-routine telephone inquiries about the company and/or its services.
Uses a computer system to track such calls and enters information regarding nature of call.
Ensures that manual of standard company reference documents is up to date.
Trains lower-level Call Center Assistants.
May assist in amending or developing procedures.
Performs other responsibilities associated with this position as may be appropriate.
High school diploma (or equivalent) and typically 3+ years of relevant work experience.
Requires good verbal communication skills, demonstrated keyboard and basic data entry skills, and a thorough knowledge of established procedures and reference documents.
Ready for action? We’re looking for the kind of people who see this opportunity and don’t hesitate to act. Parsons is a leader in the world of Technical Services and Engineering. We hire people with a broad set of technical skills who have proven experience tackling some of the greatest challenges. Take your next step and apply today.
Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.
Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBT.
For more about Parsons, visit parsons.com and follow us on *Facebook , Twitter , LinkedIn , and YouTube .*